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FAQ’s

FAQs

With the right help, planning your child’s party can be EASY! If you would like additional help or advice, please feel free to consult one of our event coordinators at any time. They are standing by, ready to help make your party great!
Face Painter

Frequently Asked Questions

Our trained performers bring and install all the music equipment as well as the equipment required for all the activities before your party starts and take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about the same. This service is included in your total package cost.
The safest way in planning for a birthday is four to six weeks in advance. That’s gives us the ability to guarantee you a time slot you are looking for. Booking a couple of days before the event might be hard to send a performer out to you for the time your looking for.
That really depends on the number a kids you’re expecting at the party. Usually from our experience a normal sized living room with all the furniture moved to sides will be enough for fewer than twenty kids. If you’re expecting over twenty kids you might want to consider the backyard. If the weather is not on your side that day than a spacious garage is always a great option.
Yes. We offer $25 off any two characters show booked for an hour 2 weeks before the event is booked. Also all shows booked during Monday through Friday are discounted as well. Inquire about our monthly promotions and coupons available.
vYes, we require a 50% non-refundable deposit to reserve any services. We accept all major credit cards and check / money order. If however you choose to pay by money order or cashiers check you will be required to mail in the FULL amount due two weeks before your event date so that we have ample time to process your check. The amount required for the reservation deposit is subject to change at any time without notice.
vWe cater to park parties all the time. We only require you to tell us what Area/Corner of the park you will be using and for you to make sure you plan your party in an area that is close to the parking so that it is easy for us to setup the equipment for the show. If you have booked a park that does not have a power outlet let us know and we will bring our own power generator (Additional costs may apply).
You may have to contact the park authority to determine the requirements needed to set up a jump in your area. We are pre-registered with several parks in the state of California. You may call us for details. You may also need to rent a generator or gas blower to power the unit. We can rent one to you or you may bring your own. It is the customers responsibility to check with the park for size and inflatable insurance requirements.
Simple! Just dial 1-866-676-1374 and one of our friendly event coordinators will help you through the process and gladly answer any questions you might have. If you would like us to call you at a time convenient to you than simply “get a quote online”. You can also use our online booking system to book any of our services.At Birthday Party Characters we want to do everything we can to make your party nothing less than perfect! With a team of experienced event coordinator and performers well trained to cater to both small and large audiences, we have the expertise to make it easy and entertaining for everyone involved.

Cancellation Policy

Regardless of when your booking was placed, if for any reason you cancel your reservation your deposit is NON-REFUNDABLE. All deposits will be will be held for one year starting on the date the event was booked for in the customers name for use for a future rental.Time or date changes are subject to availability. Your first time/date change is free however every time/date beyond that may incur a $25 fee.Please call us at least 7 days before your party date to cancel any service; this gives us a chance to rebook for another party. We will keep any deposit fees for 12 months toward any future order. If you cancel less than 7 days there is no credit given. (There will be no refunds given) If you place your order with us less than 7 days from your party there is no cancellations. If you are hiring an entertainer there are NO cancellations, however you may reschedule for a future date.

Rain Inflatable Cancellation Policy

In the event of rain, a customer can cancel the day before delivery without any penalty charge up till 24 hours before the event. However, if the unit is delivered in the event of rain and/or customer agrees to setup, there will be NO REFUND.
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Terms & Conditions

Our trained performers bring and install all the music equipment as well as the equipment required for all the activities before your party starts and take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about the same. This service is included in your total package cost.
Due to our performers’ strict schedules, the client’s party timeline must accomodate that of the performer. This includes serving lunch.
Performers can be expected to stay only for the duration the client has ordered. A client must refrain from disrupting a performer’s start time, and must not delay them from leaving. Failure to comply will result in the client being billed $2 per minute by credit card. If you decide during the party that you would like the performer to stay for additional time, the cost is $50 per half-hour and will be billed to your credit card we have on file or paid in cash directly to the performer. Performer availability after the allotted time is not guaranteed.
Our entertainers are hired as performers, not child care providers. As such, clients must monitor and take responsibility for any disruptive guest’s behavior.
If serving lunch, please notify us if something with a staining agent is being served. All of our costumes are elaborately made; custom creations and some foods can permanently damage a costume.
Please notify us if glues and paints will be used which can also damage a costume.
Here at BPC, we do our best to make sure that our performers are on time for your event. In order to better serve you, we request that you notify us of any unusual traffic situations in your area and may have a negative impact on a performer reaching your destination on time. Examples: Fleet Week, Parades, Stadium, Raceway Events, Amusement Park, Highway or road that may typically have a lot of traffic etc. This will help in ensuring your performer is at your event on time. Failure to mention traffic-inducing special events such as those stated above, may result in tardiness.
Many of our performer’s work multiple parties. It is therefore important to have their payment ready upon leaving. All payment is made payable to the performer by cash ONLY. Gratuity is not included in the final bill, but is certainly appreciated in letting your performer know how much you enjoyed the performance.
Performers must be shaded and hydrated for all outdoor parties where the temperature is hot. A performer must be kept out of any muddy, thorny areas and away from water sources. A clean, sturdy chair must be provided for all park parties.
Performers are not permitted outside while it is raining, on days when the temperature exceeds 100 degrees or in areas where the ground or grass is wet. Our entertainers are often wearing heavy costumes & wigs. To prevent heat-related illness, please make sure that there is plenty of cool shade and iced water available for the performer at your outdoor event.

Client agrees to assist the performer in and out by having someone bring in and take out their trunk items.

Once we receive your deposit, we will reserve your desired time and date for you on the performer’s schedule. If you need to cancel, we require no less than 48 hours notice. In the event of a cancellation, BPC will retain 50% of your deposit or gladly work with you to find an alternate party date within 365 days from the date of your scheduled event.

Upon booking your event with us, we will do our best to guarantee a certain performer & character. However, booking is subject to change as illnesses or personal situations can arise. If your scheduled performer is not able to make it, we will do our best in replacing them with another performer.

All requested changes must be submitted in writing to customercare@birthdaypartycharacters.com. Changes will not be made until we respond back to you in acknowledgement. If for any reason you need to contact us during the weekend, please try emailing customercare@birthdaypartycharacters.com for a quicker response. Our business hours are Mon-Fri 8am to 6pm. Sat-Sun are “on call” office hours.

We cannot guarantee that all deposits will be processed immediately. It is therefore the client’s responsibility to make sure that the funds are available, especially when using a debit card.

On occasion we do have to switch performers due to illnesses or personal changes in their schedule. BPC reserves the right to make this change. Therefore, no singing performers are guaranteed.

Upon booking, the number of guests is set between the client and BPC. It is therefore the responsibility of the client to give us an accurate amount of children invited, and to notify us if anything changes in writing. This includes both decreases and increases in numbers. Failure to notify us of additional children will result in fewer activities and/or a limit of children to 15 faces painted, unless the performer is given verbal consent by the client to stay longer.Please keep in mind that our 90 minute parties are designed for up to 15 children. This time includes the face painting. If a client has more than 15 and still wants the face painting, an additional half hour is required. If the client chooses to omit the face painting and opt for balloon twisting, the performer can accommodate up to 20 children in 90 minutes. Client agrees to keep guest count to 20 children or less for the performer (this does not include infants and toddlers or teens).

For all large parties, it is important that there is no loud music playing during the performer’s story time. If music is playing, we suggest putting the performer and children in a quiet location during this time so that the children can focus on her and get the best experience possible.

The characters pictured on our website are from previous events. Our costumes and performers may vary slightly from those pictured.

Customers are responsible for Parking fees incurred due to the locations of the event.

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